Terms of Use

These are the general terms and conditions of localfuneral.co.uk, a trading name of Golden Charter Services Limited, One Fleet Place, London, EC4M 7WS, Company number 10775005. By accessing this website and/or communicating with Golden Charter Services Limited, you consent to the following terms and conditions of use.

Section 1

Purpose of the website

The purpose of this website is to find the best funeral director and the best funeral package for you. The content of this site is provided for general information purposes and to provide visitors with information on which funeral packages are available in specific locations.

Section 2

Use of the website

Golden Charter Services Limited has made all reasonable efforts to ensure the contents of this website are factually correct, current and complete. However, Golden Charter Services Limited cannot accept liability for any loss of any kind as a result of reliance on the information provided on this website or any other website which can be accessed by a link from this website or the functioning of this website (see below for links to this website policy). The contents of this website are subject to change without notice.

Golden Charter Services Limited excludes to the fullest extent permitted by law, all liability for any claims, penalties, losses, damages, costs or expenses arising from the use of, or inability to use, this website or from any unauthorised access to or alteration of the website.

This website is established in the United Kingdom and is directed to residents of the United Kingdom only.

Section 3

Contact details

Contact details for Golden Charter Services Limited can be found on the Contact Us page of this website.

Section 4

Links to this website

You are permitted to create a link from your website to the homepage of this website providing you do not link to this website from any site containing obscene, defamatory, threatening, inflammatory or degrading material or material which infringes the intellectual property or other rights of any third party or which is otherwise unlawful. By linking to this website, you agree that you have read and agree to be bound by this Linking and Framing Policy ("this policy").

Links are permitted to individual pages on this website however if you do create a link to this website, you do so at your own risk and this Policy and Terms and Conditions of Use of this website apply to all use of this website via the link. Any framing of this website may only be made by seeking written consent of Golden Charter Services Limited. Applications should be made in the first instance by telephoning 0800 833 800.

You must not misrepresent your relationship with Golden Charter Services Limited or present false or misleading impressions about Golden Charter Services Limited. Links may not be used in a manner that implies or suggests that Golden Charter Services Limited approves or endorses you, your website or your goods and/or services (except what we may have agreed separately with you in writing). Golden Charter Services Limited shall have no responsibility or liability for any content appearing on your website, nor are we responsible or liable for any content contained within funeral director company listings. You agree to indemnify and defend Golden Charter Services Limited against all claims arising out of or based on your website. Golden Charter Services Limited reserves the right at any time and in its sole discretion to request that you remove all links or any particular links to this website from your website.

You agree not to use any trademark of Golden Charter Ltd, or any related graphic, as a link without prior written authorisation from Golden Charter Ltd.

Section 5

License

Subject to your compliance with the above terms, Golden Charter Services Limited grants you a limited, non-exclusive, non-transferable, royalty-free license to use Golden Charter Services Limited ’s name solely for the purpose of establishing any permitted link under this policy. Except for the limited license to use Golden Charter Services Limited name as set out and otherwise as may be permitted by applicable law, you may not use any of Golden Charter Services Limited’s trademarks with express written permission.

Golden Charter Services Limited may at any time, at its sole discretion, without cause terminate the license to use Golden Charter Services Limited’s name and your right to link to any pages on this website. In such event, upon request, you agree to immediately remove all links to this website and to cease using Golden Charter Services Limited's name for linking purposes. Thereafter, any future links to this website by you will require the express written permission of Golden Charter Services Limited. Golden Charter Services Limited reserves the right to amend this Policy at any time. By continuing to link to this website, you agree to be bound to and abide by this Policy, as well as the Terms and Conditions of use on this website, as amended from time to time.

Golden Charter Services Limited reserves the right to employ all necessary measures at any time to remove any linking to or framing of this website.

Section 6

Links from this website

Golden Charter Services Limited does not monitor or review the content of websites which can be accessed by a link from this website. Opinions expressed or information provided on any linked sites are not necessarily shared or endorsed by Golden Charter Services Limited. Golden Charter Services Limited is not the publisher of material appearing on or available via any linked website and will not be held liable for any information, advertising, products or services on or offered from such sites, nor can Golden Charter Services Limited guarantee your privacy where you access other websites via this website.

Any dealings between you and any third party advertisers or suppliers found on or via this website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant supplier. Golden Charter Services Limited is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.

Section 7

Supplier uploaded information / content

Golden Charter Services Limited enables funeral directors to create, upload and store content such as text, imagery, video or other materials and information through the member’s area. By creating, uploading and storing information within the funeral director portal, you grant Golden Charter Services Limited a non-exclusive, royalty-free, transferable and perpetual license to your member content to use, store, copy, modify, distribute, publish, broadcast or exploit in any other way to promote the website. Unless you provide written consent, Golden Charter Services Limited does not claim ownership of any uploaded member content.

All funeral directors are solely responsible for all content uploaded to the member’s area. As such, by uploading company information, all members confirm they are the exclusive owner of all content added and any content added will not infringe, misappropriate or violate a third party’s trademark, patent, copyright or other intellectual property rights or result in the violation of any applicable laws. Golden Charter Services Limited is not responsible or liable for any content uploaded to the funeral director portal.

Section 8

Security policy

Golden Charter Services Limited makes every effort to maintain customer confidentiality and security when making any transactions. This includes taking steps to ensure the security of your personal information. Our practice reflects current security standards. As no purchases may be made online from this website, no bank and/or credit card details will be taken.

Section 9

Data Protection Policy

We respect your privacy and are firmly committed to protecting your information. The law places certain obligations on us and we have put further procedures in place so that the data you provide will only be used in a lawful and fair way and that we will never mislead you about the use of your data. You can be sure that we will never pass on your information to third parties except where this is necessary for service fulfilment purposes or unless required to do so by law. We will not send you marketing material without your express consent.

In order to comply with these principles we only use your data for the purposes for which it was provided by you. We do not ask for more information than we need. After a reasonable length of time it is securely deleted to the extent reasonably practicable. Only a limited number of staff who have been properly trained are able to access the data we hold and we do not pass on or sell any data we have collected.

If you are aged 16 or under you are reminded that you must get your parent/guardian's permission before you provide any personal information to Golden Charter Services Limited ’s website (such as your name and address or email address). Users without this consent are not allowed to provide us with personal information.

You can update your data or ask us not to get in touch with you again, at any time by using the Contact Us section of this website, writing to Data Protection Officer, Golden Charter Services Limited, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow G61 IBF or by telephoning 0800 833 800.

The Act also creates a special right which allows you to gain access to all the data we hold relating to you (i.e. in which you can be identified). This is called a subject access request and must be done in writing providing sufficient information for us to identify you.

If you make a subject access request we will promptly:

  • Tell you whether we hold any personal data relating to you, the purposes for which the data is being processed and those to whom the data is, or may, be disclosed to.
  • Supply you with a copy of all the information that forms any such personal data.

Requests for subject access should be made in writing to the Data Protection Officer, Golden Charter Services Limited, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow G61 1BF. We are entitled to charge a fee for dealing with a subject access request - at present the maximum fee is £10.00.

Section 10

Pricing Policy

The guide pricing provided for arrangements reflects up to a maximum price. You local funeral director will set the final price once all details are agreed. Each funeral arrangement does include an amount to cover third party costs, i.e. costs and fees to be paid by your selected funeral director to third parties, such as officiant fees and the crematorium fee (where applicable), but in some cases there may be more to pay for the opening of a grave and/or church fees. Any specific item not listed should be discussed with your selected funeral director who will advise of any additional costs payable. Please note the purchase of a burial plot is not included within the set funeral arrangements shown.