The Privacy Policy sets out the data-processing practices carried out through the use of the internet and any other electronic communications networks by Golden Charter Services Limited. Golden Charter Services Limited is the data controller responsible for processing your information.

If you have any requests concerning your personal information or any queries regarding how we use your information, please contact us at

Please note, all personal information captured through the website will be held in accordance with the requirements of the Data Protection Act 2018.

Personal information collected

Personal information means any data about a living individual which allows the individual to be identified. We collect personal information from visitors to this website through the funeral arrangement journey and through the use of online forms. We automatically collect additional information about your visit to our website (see cookie policy below).

The personal information that we collect from/process about you is:

  • Your profile information, i.e. email used to login

Use of personal data

We may use personal information collected via this website to:

  • Create a Funeral Director profile

Our legal basis for processing your personal information, if you make an enquiry, may be classed as one of the categories below:

  • Provision of a contract/services.


We will not pass on your personal information to third parties, except where we have your consent to do this, or it is otherwise compliant with the Data Protection Act 2018.


Golden Charter Services Limited will process (collect, store and use) your personal information:

  • for the length of time required to fulfil our obligations contractually or legally
  • in a manner compatible with the Data Protection Act 2018.

Your rights as a data subject

At any point while we are in possession of or processing your personal information, you, the data subject, have the following rights:

  • Right of access - you have the right to request a copy of the information that we hold about you
  • Right of rectification - you have a right to correct information that we hold about you that is inaccurate or incomplete
  • Right to be forgotten - in certain circumstances you can ask for the information we hold about you to be erased from our records
  • Right to restriction of processing - where certain conditions apply you have a right to restrict the processing
  • Right of portability - you have the right to have the information we hold about you transferred to another organisation. Golden Charter Services Limited will endeavour to provide you with the detail we hold on you to allow you to take it to another organisation. This may be limited by technological requirements
  • Right to object - you have the right to object to certain types of processing
  • Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling
  • Right to judicial review - in the event that Golden Charter Services Limited refuses your request under rights of access, we will provide you with a reason why. You have the right to complain as outlined in the section below.

To make such a request, please write to The Data Controller,, c/o Golden Charter Services Limited, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow G61 1BF

Internet-based transfers

Given that the internet is a global environment, using it to collect and process personal information, necessarily involves the transmission of data on an international basis. This means, for instance, the information you pass to us may be processed outside the European Economic Area, although the information will always be held securely and in accordance with the requirements of the Data Protection Act 2018. By communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.


In the event that you wish to make a complaint about how your personal information is being processed by Golden Charter Services Limited, please contact or call us on 0141 931 6384.

If you are unhappy with how your complaint has been handled, you have the right to lodge a complaint with Golden Charter Services Limited’s Data Controller.

You also have the right, if you are still not satisfied with how we have handled your personal information, to contact the supervisory authority, the Information Commissioner’s Office (ICO).

The details for each of these contacts are:

  • The Data Controller
    Address:, c/o Golden Charter Services Limited, Canniesburn Gate, 10 Canniesburn Drive, Bearsden, Glasgow, G61 1BF
  • Information Commissioner’s Office
    Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    Telephone: 0303 123 1113


This Privacy Policy is subject to change from time to time. Please refer to our website for details of any changes.

Use of cookies

Cookies are usually small text files, given ID tags that are stored on your computer's browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. The website stores a corresponding file (with same ID tag) to the one they set in your browser and in this file they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as email address.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns.

Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser, or look at the instructions on Please note however that turning off cookies may restrict your use of our website.

If you have any questions regarding our Privacy Policy, please contact us by emailing or calling 0141 931 6384.