Funeral Director Privacy Policy

Section 1 – Scope

In this privacy notice, ‘us’, ‘we’ or ‘our’ refers to Golden Charter Limited trading as localfuneral.co.uk, This notice applies to all data subjects (you) whose personal data is collected through the use of the internet and any other electronic communications, in line with the requirements of the UK-GDPR and the Data Protection Act 2018.

Golden Charter Limited
Registered office: One Fleet Place, London, EC4M 7WS
Registered in England No. 02511598

Section 2: Responsibilities

We, as data controller, are responsible for ensuring that this notice is made available to you prior to us collecting/processing your personal data. The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it's in our hands. Please read this notice carefully as it explains how we, and/or carefully selected third parties we work with, collect and use your personal information.

Section 3: Privacy Notice

Who are we? - Golden Charter are a funeral plan provider and owned by a UK-wide national association of independent funeral directors. If you would like to contact us about the personal data we hold on you please write, or email using the information below.

Contact Name: The Data Controller
Address: Golden Charter / Local Funeral, 2nd floor Aurora Building, 120 Bothwell Street, Glasgow, G2 7JS
Email: regulatorycompliance@goldencharter.co.uk

What is personal data? - Under the UK’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Please note, all personal data captured through the website will be held in accordance with the requirements set out in the UK GDPR and the Data Protection Act 2018.

If you would like more information on UK-GDPR or the Data Protection Act 2018 and how it impacts you, this can be found on the information Commissioners Office (ICO) website at ico.org.uk .

The personal data we would to collect from/process about you, the data subject is:

Your profile information, i.e. email used to login

The personal data we collect will be used for the following purposes:

Create a Funeral Director profile

Section 4 – Sharing your data

Will Golden Charter share my personal data with anyone else? After creating your profile, your information may be shared to third parties to improve the services we provide for you, in line with the UK GDPR and the Data Protection Act 2018.

Section 5 – Who do we share with?

We may pass your personal data to selected third parties for the following purpose as part of the processing activities:

Selected third parties → To help us to provide services to you

We collect additional information automatically about your visit to our website through the use of cookies. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on ico.org.uk/for-the-public/online/cookies . We use cookies to identify you when you visit this website and to keep track of your browsing patterns.

We are committed to safeguarding the privacy of our website visitors, service users, and individual customers. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

Our legal basis for processing your personal information is categorised below:

Provision of contract / services

Section 6: Retention Period

We will process personal data for the length of time required to fulfil our obligations contractually or legally.
We will process (collect, store and use) the information you provide in a manner compatible with the UK General Data Protection Regulation (GDPR).

Section 7 – International transfers of your personal data

Information may be transferred internationally to other countries around the world, including countries that do not have data protection laws equivalent to those in the UK. We have security measures in place to seek to ensure that there is appropriate security for information we hold.

Section 8: Your right as a data subject

At any point while we are in possession of or processing your personal information, you, the data subject, have the following rights:

Right of access - you have the right to request a copy of the information that we hold about you
Right of rectification - you have a right to correct information that we hold about you that is inaccurate or incomplete
Right to be forgotten - in certain circumstances you can ask for the information we hold about you to be erased from our records
Right to restriction of processing - where certain conditions apply you have a right to restrict the processing
Right of portability - you have the right to have the information we hold about you transferred to another organisation. Golden Charter Limited will endeavour to provide you with the detail we hold on you to allow you to take it to another organisation. This may be limited by technological requirements
Right to object - you have the right to object to certain types of processing
Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling
Right to judicial review - in the event that Golden Charter Limited refuses your request under rights of access, we will provide you with a reason why. You have the right to complain as outlined in the section below.

Can I find out the personal data that Golden Charter hold about me? Yes, we, at your request, can confirm what information we hold about you and how it is processed. In order to do this please write to The Data Controller, Golden Charter, 2nd floor Aurora Building, 120 Bothwell Street, Glasgow G2 7JS. Alternatively you can email your request to regulatorycompliance@goldencharter.co.uk

Section 9: Complaints

In the event that you wish to make a complaint about how your personal information is being processed by Golden Charter, please contact info@localfuneral.co.uk or call us on 0800 090 2336.

If you are unhappy with how your complaint has been handled, you have the right to lodge a complaint with Golden Charter’s Chief Risk and Compliance Officer.

You also have the right, if you are still not satisfied with how we have handled your personal information, to contact the supervisory authority, the Information Commissioner’s Office (ICO).

The details for each of these contacts are:
Contact Name: Chief Risk & Compliance Officer
Address: Golden Charter, 2nd floor Aurora Building, 120 Bothwell Street, Glasgow G2 7JS.
Email: regulatorycompliance@goldencharter.co.uk

Contact Name: Information Commissioner’s Office
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Email: casework@ico.org.uk
Telephone: 0303 123 1113

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